Effective Date: March 4, 2026

Introduction At Noel Chan Coaching, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website (noelchan.coach or similar domains), sign up for our newsletter, book services, or interact with our coaching programs like The Coach’s Leap. By using our site or services, you consent to the practices described in this policy.

We comply with applicable privacy laws, including GDPR (for EU residents) and CCPA (for California residents). If you have questions, please contact us using the details below.

Information We Collect

We collect information to provide and improve our coaching services, newsletter, and user experience. This includes:

• Personal Information: Name, email address, phone number, and other details you provide via contact forms, newsletter signups, booking calls, or program enrollments.
• Payment Information: If you purchase services (e.g., self-study program, group coaching, or 1:1 intensive), we collect billing details through secure third-party processors like Stripe. We do not store full credit card information.
• Usage Data: Automatically collected data such as IP address, browser type, device information, pages visited, and time spent on the site (via tools like Google Analytics).
• Cookies and Tracking: We use cookies for site functionality, analytics, and personalized content. You can manage preferences via your browser settings. For details, see our Cookie Policy (linked if separate).
• Communication Data: Information from emails, messages, or calls, including feedback or inquiries.

We do not collect sensitive personal data (e.g., health details) unless voluntarily shared during coaching sessions, in which case it is handled with utmost confidentiality.

How We Use Your Information

Your information helps us deliver personalized coaching and support. We use it to:

• Provide services, such as processing enrollments in The Coach’s Leap programs, scheduling calls, and sending newsletters with tips, tools, and updates.
• Communicate with you, including responding to inquiries, sending confirmations, and sharing relevant content (e.g., weekly guidance for certified coaches).
• Improve our website and offerings through analytics and feedback.
• Comply with legal obligations, prevent fraud, or enforce our terms.
• Market our services, but only with your consent (e.g., promotional emails). You can opt out anytime.

We do not sell your personal data to third parties.

Sharing Your Information

We share information only as necessary:

• With service providers (e.g., email platforms like Mailchimp, Kajabi, payment processors like Stripe, scheduling tools like Vibly) who assist in operations and are bound by confidentiality.
• For legal reasons, such as responding to subpoenas or protecting rights.
• In the event of a business transfer (e.g., merger), but with notice to you.

We do not share data with third parties for their marketing purposes without explicit consent.

Your Rights and Choices

You have control over your data:

• Access and Update: Request a copy of your information or make changes.
• Delete: Ask us to erase your data (subject to legal retention requirements).
• Opt-Out: Unsubscribe from newsletters or marketing via links in emails or by contacting us.
• Cookies: Manage or block cookies through your browser.
• GDPR/CCPA Rights: If applicable, you can object to processing, request portability, or file a complaint with authorities.

To exercise rights, email [email protected]

Data Security

We implement reasonable security measures, including encryption, firewalls, and access controls, to protect your data. However, no system is 100% secure; we cannot guarantee absolute protection against breaches.

Children's Privacy

Our services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect data from minors. If we learn of such collection, we will delete it promptly.

International Transfers

If you're outside the US, your data may be transferred to and stored in the US. We ensure adequate safeguards for cross-border transfers.

Changes to This Policy

We may update this policy periodically. Changes will be posted here with the effective date. Continued use of the site constitutes acceptance.

Contact Us

For questions about this Privacy Policy or your data: Email: [email protected]